FAQ

Do I have to be a school to shop here?

Not at all! Anyone can purchase at Geddes At Home. Please note that most of our products are sold in consumer-friendly sized packaging. If you're okay with that, shop away. If you are a school or business and wish to buy in dispaly or case quantities, check out Raymond Geddes, our parent site!

While many of our customers are indeed affiliated with schools or parent-teacher groups, we started Geddes At Home for our customers who are purchasing for their child, for a gift, or for themselves. We also serve a variety of customers fitting somewhere in between: homeschoolers, childcare services, church groups, non-profits and other organizations.

On the retail side, we serve customers of every size and type - from mom & pop shops to national department store chains. Many customers are specialty retailers, but we also work with souvenir shops, convenience stores, museums and libraries, amusement parks, family entertainment centers, pediatric services, trade shows, and more. If you are a school or business and wish to buy in dispaly or casw quantities, check out Raymond Geddes, our parent site!

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How do I open an account?

Accounts can be created during the checkout process. Provide the necessary information to place your order, then create a User Name and Password. Your first order will need to be with a credit card. Your account is created at the same time your order is placed. Your old account from Raymond Geddes also works here at Geddes At Home, so no need to make a new account! 

You can also checkout as a guest. Please note that you cannot apply coupons or discounts to your order if you checkout as a guest.

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What payment options are available?

We accept Visa, MasterCard, Discover, and American Express credit cards.

See our Billing & Payment section for more information.

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Is there a minimum order amount?

There's no minimum at GEDDES or Geddes at Home, though there's an $8.95 shipping charge for orders less than $25 within the contiguous U.S.

If you're redeeming a promotion that deducts a specific dollar amount from your order, your order's subtotal should meet or exceed the value of the discount. So, if you have a $50 discount offer, you should place an order of $50 or more to take full advantage of the discount. You can place a smaller order, but any remaining discount would be lost.

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How much is shipping?

For orders between $.01 and $24.99, there's a $4.95 shipping charge.

Orders greater than $25.00 receive free ground shipping.

Standard shipping rates are for addresses in the contiguous USA and APO/FPO addresses. The shipping rate for Alaska, Hawaii, and US territories is based on weight of the order and location.

Please visit our Shipping & Delivery section for more information.

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Where's my order?

Track your order's status from within Account Tools.

Orders are viewable in Open Orders just after submission. Once shipped, they move to Shipped Orders where they are assigned a clickable tracking number. We also send order and shipping confirmations by email.

Our shipping section shows the estimated number of days it will take a Regular Ground order to arrive.

See our Shipping & Delivery section for more information.

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How do I cancel or return an order?

Our goal is to ship every order within 1 to 2 business days. If you need to change or cancel your order, time is essential. Call us at 1 (800)-533-6273 as soon as possible.

If it turns out we've already shipped your order, we can set up plans when you call to have the shipment returned.

To return orders for any reason, please call for a Return Authorization Number. Returns need to be made within 90 days of invoice.

See our Returns section for more information.

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What is your back-order policy?

As of April 1, 2019, we are no longer accepting backorders on items. Any backorders placed before April 1, 2019 will still be shipped, but going forward we will no longer accept backorders.

Instead, we encourage you to sign up to receive a "Back in Stock Alert". The alert feature will be displayed on the product page. If you sign up for this alert, you'll receive one email and one email only telling you this item is back in stock (unless, of course, you're signed up to receive other emails from us).

I've subscribed to your email list. Why am I not receiving emails?

Send a quick note to us at service@getgeddes.com so we can double check your email address on file. Sometimes it's just a simple typo.

It's also possible your network or email application is mistakenly designating our email as spam. This can often be resolved by adding service@getgeddes.com to your email application's address book or by bringing it to the attention of your network's IT department.

If none of the above works, we can try switching you to receiving text emails instead of HTML. Some networks restrict delivery of HTML emails, especially within schools.

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Do you donate merchandise to schools and other organizations?

We sure do! Please review our Donation Request Guidelines for all of the details. Due to the overwhelming number of requests we receive, we cannot accommodate every request and we cannot respond to each request.

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Where can I view product safety information?

For general product safety information, click here.

You can view product safety certificates by clicking here.

For California Prop 65, click here.

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I have a promo code. What are the restrictions?

In general, promo codes cannot be combined with other offers and cannot be used on retail or school supply kit orders. Free Shipping codes apply only to ground shipping within the contiguous United States.

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